
Turning stress into confidence
I led the redesign of the PODS digital experience that drove a double-digit percentage increase in bookings

I led the redesign of the PODS digital experience that drove a double-digit percentage increase in bookings

I designed an AI agent that freed up human support agents to focus on hospitality, not help tickets.

I led the redesign of E*TRADE's Stock Plan experience, driving record asset retention.

I redesigned the submission intake flows for a specialty insurance company that led to significanlty more underwriting business.