Cutting helpdesk tickets by 40% with AI Agents
I designed an AI agent that freed up human support agents to focus on hospitality, not help tickets.
I designed an AI agent that freed up human support agents to focus on hospitality, not help tickets.
Reimagining PODS’ digital experience to build trust and drive bookings
We redesigned E*TRADE's Stock Plan experience, driving record asset retention through stronger customer confidence.
We redesigned the submission intake flows for a specialty insurance company that led to significanlty more underwriting business.